Can I chat to a WP outside the website?
We recommend all your communications take place through the Worldpackers platform as it gives both hosts and volunteers added security.
It is also important in the event you would like to send a confirmation to a volunteer. This is an official confirmation you would like to take a volunteer on and, if accepted, allows you to review each other afterwards.
Why do I have to keep things inside the platform?
It’s very important to keep each conversation updated on the website. This is how you make your experience positive and ensure security regarding the arrangements made between you and your Worldpacker. Besides, you can only give and receive reviews & recommendations on your profile if you make a trip on the website - the more recommendations you have, the more attractive you are for highly skilled people! But, above all, if you make a deal outside our platform, we have no record of it and therefore we won't be able to give you the support you deserve when or if you need.
Is there a mobile app to save me time & stress?
Yes, there is! We know it's not so easy to keep up with traveler's applications - specially if you’re awesome and receive 100+ apps per day! Because of that, we're always working really hard to help you answer applications in the fastest and most practical way.
How do I view and reply to messages?
Login to your profile. At the top right hand corner, you'll see your profile picture. To the left of this you will see a message symbol. Click on this message symbol to read your messages and organize your inbox.
How to reply to the applications?
Once you've received and application, you have 3 days to reply. If you don’t do that, the conversation will expire and we will advise the Worldpacker to contact other host. You can still reopen the conversation and message the WP back, but this will affect your response rate.
To reply to an application you should click on “write back” to the traveler message if you are interested in hosting him, but wants to learn more before you decide. You are not required to accept all applicants, but you must reply to them. If you don’t, it will lower your Response Rate and impact on how you are ranked when travelers search for hosts. After your first reply to the WP, the application has 7 days before it expires by inactivity.
How do I accept an applicant as my Worldpacker?
Once you’ve decided you want to host a traveler as your Worldpacker, click on:
- “Pre-approve”: to pre approve the WP on the days they requested.
- “Suggest different dates”: to pre approve the WP on the days you suggest.
If and when the WP accepts your offer, (s)he will pay the confirmation fee to reserve the position. This reservation is an official confirmation that you want a WP to help you out and can either be accepted or declined by the WP. A confirmation sent by a host and accepted by a WP gives you both the chance to review and recommend each other to build both parts reputation in the Worldpackers community.
What if an applicant doesn't respond?
If an applicant doesn’t reply to you after a few days, you can simply click on "I'm not interested" and close the conversation. All ongoing conversations expire in 7 days by inactivity.
Why do the applications expire?
We have the pleasure and the challenge of aligning expectations between travelers and hosts of our community. When travelers apply to one of your available positions, they expect to receive an answer to better organize their trip and understand your needs. When you don't reply to an application in 3 days, we understand that you might not be in need of Worldpackers travelers and the conversation will expire.
This helps to align expectation on the traveler side to not be waiting for your answer. You can always reopen the conversation, but it will still impact your response rate and position on the search rank. As other hosts are also looking for WPs, the first locations to appear on the rank are the ones with better response rate. That's how we make sure travelers apply for locations that have positions available and hosts that need WPs receive applications :)
You are not required to accept all WPs that apply to your location, but you need to let them know if you are able to accept them or not, so they can move on and apply to other options of hosts.
How are the Response Rate and Response Time calculated?
Your response rate shows the percentage of traveler applications you respond to, while your response time highlights how fast you do it. This information appears on your profile and impacts your ranking on Worldpackers as well as the traveler’s decision.
Basically, the quicker you answer, the more likely travellers will apply to your location and confirm their stay with you. And the more you answer, the bigger your options to have a volunteer confirming his trip.
Example of Response Rate: If you received 14 new applications in September, but only responded to 10, your response rate will be be calculated by dividing 10 by 14, that is 71%.
Example of Response Time: Let's say you've replied to a traveler after 4 hours and to another in one day. You're response time is the average time you took to reply both. So, (4 + 24) / 2 = 14 hours = 'less than a day'.
Tips to have a great Response Rate and Response Time:
- Respond to each traveller message within 24 hours or less;
- Do not let applications expire;
- Close conversations with the traveler you don’t want to receive (this is considered a response).
How is the Acceptance Rate calculated?
At the end of the day, the only valuable Worldpacker is the one who arrives at your door. Therefore, the Acceptance Rate is the percentage of WPs you've pre-approved in the last 30 days. It represents how likely an applicant volunteer is to get a Trip Confirmation with you.
Although, because not all WPs are suited for your place, you don't have to keep a 100% acceptance rate. Just keep in mind that the less WPs you pre-approve, the lower this grade gets - eventually, when it’s too low, it might discourage candidates.
Example: If you received 20 new applications in September, but only pre-approved 5 of them, your Acceptance will be calculated by dividing 5 by 20, that is 25%.
Tips to improve your Acceptance Rate:
- Keep your Response Time and Response Rate up to 70%;
- Ask all your applicants to confirm their trip within the Worldpackers platform;
- Open multiple positions. More opportunities mean more trips!
- Be flexible: a lot of the skills can be learnt on the way. If your WP is motivated, most likely, he will do a great job.
Video application: a better alternative to the Skype call.
It's much better to align expectations through video, as you get to see how travelers think and express themselves. However, scheduling a date and time for a Skype call is not so practical. So, to make it easier for you and the traveler, you can ask them to record a Video Message :)
Our best hosts recommend the following:
- Ask 5 to 10 questions that you want to know about the traveler and ask them to answer in video
- Travelers will send you a Video Message answering the questions directly in our website
Here is an actual video application from a traveler! It’s an easy and fast way to interview them and get to know them better before the pre-approval. Save your time! You don’t need to lose time organizing a skype interview, simply ask your questions and get a quick response, without time zone difficulties.
Can I ask for the WP’s CV?
Besides recruiting the best fit travelers with your place, it's necessary to know if they are qualified for the tasks they are applying to. Specially when it comes to artists, videomakers or photographers, to be sure about that, our best hosts ask for the traveler's CV or portifolio. In that way, you get to see the traveler's background and it's an accurate way to see if they are qualified for the tasks.
How to make sure your worldpacker show up?
In order to make sure Worldpackers will show up at your place and help out with what you’ve both agreed, our team has developed an official agreement between you and the WP called the Trip Confirmation. When WPs confirm their stay through our platform, there’s a confirmation and commitment fee charged by us to reserve their spot. This step reduces drastically the percentage of no-shows, and also it’s important because that's how Worldpackers - the whole company - pays its bills to verify hosts and provide safety and support to all members of our community.
There are a few more things you can do to make sure your worldpackers will show up on the specific dates planned. Check it out our golden tips to be a clever Host:
1) Ask for a copy of their plane ticket:
That brings up a bigger sense of commitment and relationship between both sides, and having this ticket guarantees that everything is set for his trip. You can use your Staff Calendar on our platform to organize arrivals and departures of worldpackers and members of your team.
2) Send a “Welcome on Board” message:
Check out Paulo’s tip! His hostel is called Piratas da Praia, in Recife, Brazil, and he is one of our best hosts. He and his team have found a way to go through this issue easily:
“We usually send an online welcome brochure with plenty information: how to get to the hostel, who (s)he’s supposed to look for when (s)he arrives here, our house’s rules and principles, and all sorts of tips about the city, surrounding area and climate.”
3) Skype call to get to know each other:
It’s always good to know a bit more of who will be living with you at your property. Schedule a Skype call as soon as possible, talk about expectations, pending details or even personal stuff. Both of you should feel more confident after chatting, and it can help you to be on the same page.