The reviews are super important to share your opinion and impressions about the place you went, but it is essential to follow our Review Policy to avoid any problems:
- Be polite and keep a clean vocabulary. We don't tolerate aggressive comments or direct offenses to someone.
- Don't make any accusation in your review. You don't want to expose someone if you don't have concrete proofs against them.
If your review don't follow those recommendations, we can delete it and ask you to write it again.
Also, the reviews are important to make sure that hosts and travelers will be informed by real opinions before confirming the trip. Due to that fact, we won't delete reviews, except the ones that disrespect the Review Policy conditions.
In case you had any bad experience, you can always send our team a private message or report the situation via email@example.com. That's how we can take the necessary measures to deal with the experience. Even though the reviews are super important, you need to communicate our support team to make sure we are aware of the situation.